FAQ

GENERAL

What can I expect from the quality of your merchandise?

Please remember that we sell used items that have a history and were preloved. We always buy the best quality in terms of condition and manufacturing, however it’s important to realize that something that’s e.g. 20 years old may show signs of minor wear, and to true vintage lovers they are all the better for it. 

 

We carefully assess each piece and do our best to disclose any flaws that might be associated with each garment within the description of the item. Do not hesitate to write to us at hello@anew.boutique if you need any additional information on the product's condition.

 

CONDITION GUIDE

 

Mint: Virtually no wear, mostly refers to vintage that has never been worn.

Excellent: Expected signs of wear, with consideration of the age, but hardly any signs of wear.

Very Good: Shows normal signs of wear expected for age with some minor visible problems but will not detract from wear.

Good: Garment has an obvious condition, but overall intact. Could use mending and/or cleaning.

 

We are happy to refund items returned within 14 days if they do not meet your expectations as set out in our product descriptions.

I’m unsure about sizing?

To ensure the best fit, we recommend referring to each style. There we include measurements for each piece, fit notes and information on model size. It also includes a measurement guide with garment size conversions and measuring instructions. If you need further assistance, please contact us at hello@anew.boutique.

Do you restock sold out items?

We do not restock sold out items due to the one-of-a-kind nature of vintage products. However, if you see something you like you may contact us at hello@anew.boutique with a photo attached and we will try to source something similar for a future drop.

How can I keep up with new arrivals?

New arrivals are launched on our website regularly. By signing up to our newsletter you can get live updates, as well as special offers and more. New drops are shared on our Instagram page too.

Is my information kept private?

We take the protection of our customers’ data very seriously. We will not share information with 3rd parties that are involved directly in the processing and shipments of your order. Please refer to our Legal Policies for more information.

PAYMENT, SHIPPING & RETURNS

What payment methods do you accept?

We currently accept all major credit cards (VISA, Mastercard, Maestro and American Express), payments via PayPal, local payment methods iDEAL and Bancontact, Shop Pay, Apple Pay and Google Pay.

Can I return an item for a credit or refund?

You are welcome to return your order within 14 days after delivery for a store credit or refund. This includes all sale items. For more information visit Shipping & Returns.

Can I exchange an item, or multiple items from my order?

We are currently unable to support exchanges. You can return your original order for a refund and place a new order. Your original order will be refunded once received and inspected and you may place your reorder at any time.

Do you offer (free) worldwide shipping?

We ship worldwide from our warehouse in Belgium. We offer free shipping on all domestic orders and charge a shipping fee for destinations outside of Belgium. Access them by visiting Shipping & Returns.

 

Please reach out to hello@anew.boutique if somehow your destination country does not appear in the checkout.

How fast will I receive my order?

We strive to process all orders within 1-3 business days from when the order is received. 

 

Orders within Europe then take an additional 2-5 business days to arrive. Non-EU deliveries take 1-3 business days when choosing Express Shipping at checkout and 3-7 days when opting for Postal Shipping, but delays can occur caused by the customs department in your country. Delivery details, as well as a tracking code will be provided in your confirmation email. 

Will I be charged any additional duties and taxes?

If you order from outside the EU, import taxes, duties and related customs fees may apply. Please contact your local customs office for more information.

How long does it take to process my return?

Once we have received, inspected and approved your return, your refund will be processed within 5 business days. You will be notified via email at the address listed on your account when this transaction has taken place.  

 

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.